Back to top

SHIPMENTS AND RETURNS

Packaging

Prodotti utilizzati per l’imballaggio dei pacchi

Elisir Home always supports environment protection.

We are fully aware of how dangerous it is to release polluting plastics in our environment, therefore we strive to reduce polluting packaging when shipping our products.

We ship our parcels using km 0 “Maggengo” hay, produced by farmers in our area, supporting their work and ensuring a very limited environmental impact.

Hoping to please you, we invite you to support us by being patient with the dust created by the hay and kindly informing us about any allergies beforehand!

Let’s start saving the world from a blade of hay!

Shipping

The delivery time

The delivery time is clearly stated in each product description. Generally, your order will be delivered within 2-4 working days (we will contact you in case of different shipping time).
Please note that if paying by bank transfer we first need to display the successful payment in order to proceed with the shipment.

Shipping costs outside Italy

Austria, Germany, Belgium, Luxembourg, France, The Netherlands, Spain, Balearic Islands, Portugal, UK:

Kg 0-2: 19,90 euro
Kg 3-5: 22,90 euro
Kg 6-10: 26,90 euro
Kg 11-25: 34,90 euro
Kg 26-50: 49,90 euro
Kg 51-75: 73,90 euro

Czech Republic, Slovakia, Hungary and Slovenia:
Kg 0-2: 36,90 euro
Kg 3-5: 37,90 euro
Kg 6-10: 39,90 euro
Kg 11-25: 44,90 euro
Kg 26-50: 49,90 euro
Kg 51-75: 69,90 euro

Estonia, Latvia, Lithuania, Poland
Kg 0-2: 45,90 euro
Kg 3-5: 52,90 euro
Kg 6-10: 55,90 euro
Kg 11-25: 62,90 euro
Kg 26-50: 94,90 euro
Kg 51-75: 139,90 euro

For the following countries and the rest of the world please contact us by email at info@elisirhome.com to arrange shipping: Switzerland, Corsica, Andorra, Ceuta/Melilla, Gibraltar, Canary Islands, Azores/Madera, Ulster and Islands.

Shipping costs

Shipping is free on all purchases over 50,00 Euro.

For smaller amounts, shipping costs are as follows:

  • Italy (excluding Calabria, Sicilia and Sardegna and hard-to-reach areas): Euro 6,90
  • Calabria, Sicilia, Sardegna and hard-to-reach areas: Euro 8,50

Other areas in Italy (free shipping not available) :

  • Campione d’Italia: Euro 85,00.
  • Livigno: Euro 55,00.
  • Minor islands (Anacapri, Barano d’Ischia, Campo nell’Elba, Capoliveri, Capraia Isola, Capri, Carloforte, Casamicciola Terme, Favignana, Forio, Ischia, Isola Caprera, Isola del Giglio, Isole Tremiti, La Maddalena, Lacco Ameno, Lampedusa e Linosa, Leni, Lipari, Malfa, Marciana, Pantelleria, Ponza, Porto Azzurro, Portoferraio, Procida, Rio Marina, Rio nell’Elba, Santa Marina Salina, Serrara Fontana, Venezia and Ventotene): Euro 28,00.

Delivery time

Once the goods leave our warehouse, the courier will dispatch them within 1-3 working days throughout Italy. Elisir Home is not responsible for delays due to force majeure or due to third parties.

Delivery Options

Elisir Home allows you to choose the delivery option you prefer and that best meets your needs:

Collection at our headquarters:

Warehouse: Strada Statale per Spineto, 61/2 – 10081 Castellamonte (TO) – Italy

Store: Via San Francesco d’Assisi 19 – 10086 Rivarolo Canavese (TO) – Italy

By choosing this delivery method, delivery costs will be excluded. Credit card and cash are both paying methods accepted in our store. You will receive an email or an SMS to inform you that your order is ready for collection and we kindly ask you to inform us regarding place and time of your arrival to gain a better organization.

Collection in a post office:

If you choose this delivery method, payment must be made by bank transfer or credit card or card enabled for online purchases.

Express Courier:

For a better service, the courier will send you an email or an sms with the tracking number (identification number with which you can monitor the exact location of your package in real time) and expected delivery time.

Please always “ACCEPT THE PACKAGE WITH RESERVE” when you get the goods from the courier. This is our only possibility to protect you in case some products are damaged. If the courier does not find you at the address you indicated, it will leave a notice in your mailbox confirming its passage. This notice contains all the information you need to arrange a second delivery attempt. If you do not get in touch with the courier, the parcel will remain in storage at the courier for 5 days. After this time lapse the product will be sent back to Elisir Home which will consider the sales contract terminated. Elisir Home will refund your order, subtracting the delivery, storage and return  costs.

Resi

Returns

According to the consumer protection law (D. lgs. n. 206/2005) you can return your products within 14 days after receipt without any explanation, although it would be useful for us knowing the reason in order to improve our service!

The communication should be done within 8 days from the date of receipt to info@elisirhome.com.

The shipping costs will be at your charge so both the costs incurred to send the product back to us and those paid to receive it will be deducted from our refund (even if you have benefited of free shipping it will also be deducted the amount according to our table that you can see on top of the page).

If you want to return only one of the products purchased in a multiple order, the amount refund will only be partial, referring to the returned product.

To obtain a refund, the product must be returned to Elisir Home in its original condition: complete, without tampering and without usage signs. Otherwise the refund will not be made or will be made only partially.

To start the return procedure please follow these simple steps:

  • Send us an email to info@elisirhome.com or by registered mail to Elisir Home / Cose di Casa Shop in Statale per Spineto, 61/2 a Castellamonte 10081 (TO) – Italy
  • Write your personal data, the product reference data (order number and date), IBAN to proceed with the refund
  • Remember to enclose an order confirmation copy inside the package.