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SALES CONDITIONS AND COMPANY DATA

General Selling Conditions

The following General Selling Conditions rule the product availability and offer on our website www.elisirhome.com. Elisir Home directly sells the products bought on its website.

Elisir Home srl
VAT Number: IT12192180011

Company’s registered office: Via Fratel Teodoreto 1/h – 10135 Turin – Italy
ID code: KGVVJ2H
Certified e-mail: elisirhomesrl@legalmail.it

Operative Office / Wharehouse: Statale per Spineto, 61/2 – 10081 Castellamonte (Turin) Italy
Store: Via San Francesco d’Assisi 19 – 10086 Rivarolo Canavese (Turin) Italy

Store phone number: +39 0124 513 529
E-mail: info@elisirhome.com

Our aim is to sell house furniture and renovation products all over the world, following national and international e-commerce regulations.

The customer declares to be adult, that data communicated are true and correct. The customer also agrees with Privacy Policy, Cookie Policy, Shipping Terms and Return Policy and General Selling Conditions as here below explained.

Our General Selling Conditions are ruled by the Italian law, especially the Consumer Code, (Decreto Legislativo n. 206 issued on September 6th 2005) concerning distance contracts and Decreto Legislativo n.70 issued on April 9th 2003 on certain aspects of electronic commerce. The following Conditions can be modified by Elisir Home, without notice, especially following law updates. Please check the website www.elisirhome.com for any news.

The following General Selling Conditions do not apply to products or services sold by subjects other than Elisir Home that may appear as links and banners on the elisirhome.com website.

Orders

The customer should complete the order in all its parts and submit it online to Elisir Home. This operation implies automatic acceptance of the General Selling Conditions.

Failure or incorrect data prevent from fulfilling the obligations deriving from the contract.

Once the order is completed and accepted, it is stored in the Elisir Home database within the terms of the law.

Since an order form may contain different kinds of products, the delivery times of any individual product that make up the same order may be different. In this case the customer agrees with possibly receiving deliveries at different times and gives up any compensation request.

Elisir Home promptly informs the customer in case an ordered product is unavailability, accordingly proposing reasonable alternative solutions.

Elisir Home srl sends an order summary (ORDER DETAILS) by e-mail to the Customer. This document contains the products details such as item name, unit and total price, payment method and expected delivery costs.

Prices

Selling prices displayed on www.elisirhome.com are in Euro, VAT and packaging included, delivery costs excluded. Elisir Home reserves the right to modify prices on the website pages without any notice. In case of prices upgrade, occurred after an order has been placed and not completed yet, the prices applied are those valid at the time of the order placement.

Payments

Any order is considered complete after the payment is processed. Payments always include delivery costs.

Elisir Home accepts different kinds of payment methods as follows:

  • BANK TRANSFER. When paying with bank transfer, the payment has to be processed within 5 working days from the order confirmation to the following bank account:

Elisir Home s.r.l.
BANCA D’ALBA branch Rivarolo Canavese (Turin) – Italy
IBAN: IT70N0853030860000810100757 

BIC-SWIFT CODE (for bank transfers executed outside Italy): ICRAITRREQ0.

Descriptions: order number and customer name

Your products are delivered upon bank transfer reception.

The products are placed on hold for 8 working days and in case of missing payment, Elisir Home will automatically cancel the order.

  • PAYPAL ACCOUNT: PayPal is a simple, safe and fast payment method. You are redirected to an encrypted server (SSL), where you should login with your credentials and confirm your payment. Elisir Home does not have access to your login details. In case your order is cancelled, the whole amount will be credited on your Paypal account. We are not responsible for refunds directly made by PayPal services. 
  • VISA, MASTERCAD, AMERICAN EXPRESS, CARTA AURA through PAY PLUG and PAY PAL. Safe and fast payment methods with the latest authentication protocols offered by international circuits. Upon order confirmation you will access your bank reserved area to carry out the transaction, the credit card is charged as soon as the online transaction is concluded. In case of order cancellation by the Customer or in case of non-acceptance of the same by Elisir Home, the transaction will be cancelled.
  • PREPAID CARDS suitable for online transactions
  • POSTE PAY.
  • CAS PAYMENT UPON DELIVERY: the courier collects the cash payment when the goods are unloaded. An extra charge of 5,50 euros is applied because of the money management by the courier.
  • SATISPAY.

Warranties

Elisir Home is responsible for all the products proposed and sold through its website and for the truthfulness of the packaging indications.

Elisir Home reserves the right to change its packaging, therefore the photos may not faithfully reflect the external appearance of the product, while the characteristics of the products are unchanged.

Elisir Home cannot, in any case, be held responsible for changes to the external appearance of the packaging.

The photos reported on Elisir Home website have the sole purpose of promoting the recognition of the product by the Customer. The essential characteristics of the products are presented by Elisir Home inside each product sheet.

However, images and colours of the products that Elisir Home offers may not correspond to the real ones due to the Internet browser and monitor used.

Packaging shapes and colours of the products shown on the website are to be considered indicative.

Guidelines

Elisir Home declines any responsibility in case of improper use of its products. Elisir Home cannot be held responsible for any direct or indirect damage, suffered by the Customer due to incorrect or improper use of the products, neglect, use of the products in unsuitable environments due to excess humidity, excessive heating or other atmospheric conditions.